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Our History
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Developing Successful Relationships
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Giant oaks grow from …
With a background in retail automobile sales, Robert W. Smith,
Chairman and CEO of the Listener®
Group , knew that the way to improve dealership sales was
to improve customer relationships. He founded AutoList®
in 1988 to provide marketing services to dealers … a
way to reach out, establish and maintain relationships beyond
the dealership showroom.
As a natural outgrowth of this activity, Robert founded AutoListener®
in 1992. AutoListener® has grown to become the nation’s
leading provider of telephone follow-up services to automobile
dealers nationwide. The company offers four primary services
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- Prospect Follow-Up
- Delivery Follow-Up
- Service Follow-Up
- Lead Generation
All are designed to help dealers build stronger
customer relationships, improve their important factory Customer
Satisfaction Index (CSI) scores, and increase sales and profits.
The success of these core services led to the development
of additional follow-up services (F&I, Body Shop, Parts
...) as well as custom services to meet specific needs of
dealers.
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The Listener Group Expands Opportunities
In 1997, Mr. Smith formed The Listener Group® to expand
Services to a wide variety
of businesses and professions nationwide (see Markets
Served).
The company has experienced management, marketing, sales,
technical and teleservice employees combining their talents
to offer unique programs for each industry and each client.
From its beginning in the retail automobile arena, The Listener®
Group has built a reputation that is unsurpassed in the customer
development and retention industry.
All of our services are built on a singular truth: It is important
to know what the customer thinks, wants and expects from you.
We deliver that information on a timely basis, so you can
act on it, and increase your success.
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