Frequently Asked Questions

Most of the questions we’re asked have to do with making the phone calls themselves.

After all, we all talk on the telephone, most of us are comfortable on the phone … and most of us think we’re pretty good. So what’s the story?

If you have other questions, Contact Us. Here are the answers to the most frequently asked.

Q. "Why can’t Mary or Bill make calls in their spare time?"

A. In-house follow-up is a secondary responsibility and is rarely done in a timely, or efficient manner.

In the best of circumstances, it usually takes 3 to 4 attempts to make contact. People get tired of calling back … as a result, less than a 50% contact ratio is normal.

And, an in-house calling effort can fall apart due to illness, tardiness, turn-over or promotions.

Normally, because in-house callers are untrained and are not closely supervised, results are inconsistent and information is not reliable.

Q. "Aren't our sales people the best ones to make sales calls—isn't it their job?"

A. Yes, it’s your people’s job to follow-up, but with The Listener® Group, your people can focus on real buyers and real information.

When your people do all the follow-up, it becomes a POOR and INADEQUATE UTILIZATION OF HIGH-COST PERSONNEL.

Your managers and people work as a team to meet, greet, initiate relationships and sell. Your people are the face-to-face experts.

Your managers order and purchase inventory, train people, handle customer relations and are doing their job 8-12 hours a day, 5 days a week or more.

At the end of the day, they cannot be expected to effectively perform multiple phone call attempts to follow up on the day’s activity.

The Listener® Group helps maintain focus and prioritize time.

Q." How about setting up our own Call Center modeled after Business or Customer Development Centers we've heard so much about?"

A. Why should you invest big dollars plus labor costs in hardware, software, license fees plus specialized training, just to receive batches of cards/pages with names and phone numbers placed on your desk?

“WHAT A MESS!”

In-house systems have a very short life span, get lost in the shuffle or are forgotten as other duties become more important.

Q.” Why won't customers be honest with us?”

A. Your employees encounter a high level of resistance to honest disclosure ... and receive inaccurate customer responses and disguised feelings.

You see, TALKING TO YOU instead of ABOUT YOU is uncomfortable. In-house follow-up also encourages cover-ups—not reporting bad news to protect somebody.

Q. "Will your services work for me?"

A. Yes. Take a few minutes to review our services and, most importantly, What Our Customers Say about how The Listener® Group has helped them improve sales and build customer relationships.

You'll want to have success like this for yourself.

Q. "What will it cost to give The Listener® Group a try?"

A. Nothing. We offer a no-cost, no-obligation test of our services. See what a difference The Listener® Group can make for you. To sample our services, and taste greater success, Contact Us—Today!