The Best Phone Calls

Our Call Center is designed to be the best, because being the best is the only way we can represent you to your customers.

Our Call Center consists of three elements woven together seamlessly to provide you with maximum performance and value.

1. The Best System

We have the power to generate thousands of calls an hour and the capability to make each call the intimate conversation it should be.

Our hardware is fast and flexible--Linux servers, linked by a high-speed Local Area Network to the Research Associate (RA) workstations and supported via multiple T1 lines.

Our software is a custom solution based on ATOMS®, the Award Winning Call Center Automation Program from Noble Systems Corporation, a global provider of complete call center automation systems.

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Custom designed to meet the needs of each client, our system provides the capabilities to manage outbound calls through predictive dialing and list control, with local or remote reporting, monitoring and supervision over the entire call center. This allows for maximum connect time, and efficient management of calling operations.

2. The Best Interface

The most important part of any customer contact program is accurate information— the right names and telephone numbers.

To assure maximum accuracy, we can interface with your system automatically, using a custom data extraction script.

We can dial into a wide variety of systems, request defined customer information and download the data. A special conversion script cleans the data before uploading it into our system.

In addition, we can extract the data and convert it to delimited, fixed field, XML files.
The result is accurate, seamless data transfer with absolutely no disruption to your business. Our system is totally transparent.

3. The Best People

Our systems enable us to track every contact—customer and prospect—seven days a week, three shifts a day, obtaining the highest contact rate in the industry.

But it’s our people who make the real difference.

Our Research Associates (RAs) perform at the highest standards in the industry. It’s the voice, the personality, and the skill of the people making the calls that guarantee the success of your program.

We pay close attention to the recruitment, training, and management of the people who talk with your prospects and customers. We provide continuous training specific to your industry, company, and customers. Our RAs are both articulate about your business and comfortable with your customers.

Our RAs are trained to probe with direct, detailed questions that reveal the real issues. When speaking with our RAs, your prospects and customers are more relaxed and honest because they are talking about you rather than to you.

This creates the conditions for open and honest feedback—what your customers really think and feel about how they were treated and the quality of service you've provided. Information you need to know.

In addition, your program is supported by a dedicated Account Executive to maximize your success. Your AE is responsible for your account, including quality assurance, development, testing, and execution. Your AE works closely with your staff to make certain that all your requirements are identified and implemented.

Using tailor-crafted surveys to accommodate your company’s specific needs, we probe with direct, detailed questions that get to the real issues at hand.

The Best Results

Based on our customers needs, we operate three phone calling shifts from 8 a.m. to 8 p.m., seven days a week. Our Research Associates are polite, courteous and trained to give your company a positive image.

But only you can judge results.

Please take a few minutes to review our services, and, most importantly, What Our Customers Say about how The Listener® Group has helped them improve sales and build customer relationships.

Then see what a difference The Listener® Group can make for you. To sample our services, and taste greater success, Contact Us—Today!